Presentation of the organization & context

La Montreal Electric Services Commission (CSEM) Plays a strategic role in the management and coordination of electrical work in the City of Montreal. It operates in a complex environment where numerous simultaneous projects, internal teams with varied profiles and several external stakeholders coexist.

In this context, the CSEM had to manage a large volume of work requests, monitor critical projects and maintain fluid communication between the field, managers and partners. This reality required a robust, structuring and scalable technological system, capable of centralizing information and offering clear visibility on the progress of work, while supporting effective collaboration on a large scale.

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Issues identified

• Manage internal staff and work requests in a complex operational environment.
• Centralize data related to electrical projects in a single source of truth.
• Improve communication between internal teams and external stakeholders
• Offer real-time visibility on the progress of projects and priorities.
• Reduce information loss and manual follow-ups.
• Ensure sustainable adoption of the platform by all employees.

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Impact & results

After several months of collaboration, the CSEM now has a more structured and more fluid organization. The centralization of data has improved the transparency of projects, facilitated the monitoring of the progress of work and strengthened coordination between teams.

Teams become more efficient, managers benefit from a clearer vision to manage operations, and decision-making is better informed thanks to increased visibility in real time. The renewal of the mandate and the continuation of the collaboration demonstrate client satisfaction and the relevance of the approach based on support, training and long-term adoption.